Tata Alert

24/7 roadside assistance for Tata ICV and M&HCV trucks and buses on key national and state highways, ensuring rapid on-site support to minimize downtime.

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Breakdowns can happen anytime, but with Tata Alert, help is never far away. This 24/7 Roadside Assistance program is designed for ICV and M&HCV Tata trucks and buses operating on the Golden Quadrilateral, North–South/East–West corridors, national highways, and state highways (excluding North East and disturbed areas).

Our goal is simple — get your vehicle back on the road quickly and reduce costly downtime. We cover an extensive network of 2.47 lakh km of roads and provide:

Rapid Reach Time

Our team arrives at the breakdown site within 4 hours of your call.

Quick Restoration

We aim to restore your vehicle within 24 hours.

Compensation for Delays

If repairs take longer than 48 hours, we provide ₹1,000 per day (calculated in 24-hour slabs) in Tata Genuine Parts and Prolife coupons.

Nationwide Redeemable Coupons

Use them at any Tata Motors authorized commercial vehicle workshop for services or Prolife products.

Extra Support

Load transfer and towing facilities are available at customer cost.

Whether your vehicle is under warranty or beyond it, Tata Alert ensures you have a dependable roadside partner whenever you need one.

Benefits of Tata Alert

  • 24/7 roadside assistance across major highways.
  • Guaranteed 4-hour response time to breakdown calls.
  • Compensation if repairs take more than 48 hours.
  • Nationwide coverage with authorized Tata service support.
  • Minimized downtime for higher productivity.

Frequently Asked Questions

What is Tata Alert?

Tata Alert is a 24/7 roadside assistance program for eligible Tata commercial vehicles, providing rapid response and repair support on major highways.

Which vehicles are covered under Tata Alert?

It covers specific Tata ICV and M&HCV trucks and buses listed in the program, operating on designated national and state highways.

How fast can assistance reach me?

Our team aims to arrive at your breakdown location within 4 hours of receiving your call.

What compensation is offered if repairs are delayed?

If repairs take longer than 48 hours, we provide ₹1,000 per day in Tata Genuine Parts and Prolife coupons, redeemable nationwide at authorized workshops.

Are there any exclusions?

Yes. Drivable vehicles, accidental damage cases, tyres, batteries, and bulbs are not covered. Load transfer and towing are available at customer cost.

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